Returns, Refund & Cancellation Related Queries

How does Returns work?

If you have received the Wrong or damaged product, you can raise a return request in just 2 simple steps within 7 days of product delivery:

Step 1: Raise a return request through email at
Step 2: Once confirmed, please pack the product well and courier or transport the product back.

In what scenarios, do I return the products?

Return Period after Delivery is applicable if product received is because of:-

  •      Wrong product delivered.
  •      Received damaged/defective product.
  •      Packaging tampered or damaged before delivery.


Note: Brcpro will not accept liability for such delivery issues if you fail to notify us within 7 business days of receipt.


How long will the refund process take?

The refund will be processed within 5 – 7 Working Days from the date of cancellation of the product.

Please note: If the order is cancelled / returned after dispatch we shall refund only the cost of the product not the shipping charges paid by buyer. (As the shipment is returning to our place, we have to bear the double shipping charges).

If the order is cancelled before dispatch, we shall refund the full amount that paid by the buyer.

What is the mode of refunds? 

IMPS/NEFT (Mode of payment may vary depending on circumstances)

How can I share my bank details?

Please email at with the following details:

Account Holder’s Name: 
Account Number:
Bank Name:
IFSC code:

Please Note: All Disputes are subjected to Patiala District Court Jurisdiction only.

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